Insurance Institute of Egypt

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English - UK

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Cairo Office:
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No.1 Claims Negotiation

Claims Handling I & II

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Partener's Assistant:

Ahmed Rafeek

A.Rafeek@iiegypt.com

+202 257 57 316

About the program

This program aims to provide the participants with a comprehensive understanding of claims handling process.

This program will also discuss investigation cause of loss, liability, damages. The program will discuss the application in the different insurance lines (marine, fire, accident and liability claims)

Learning outcomes
At the end of the program, participants should be able to:
  • Acquire the essential knowledge of claim handling process.
  • Understand the principals, concepts, and steps of claim handling .
  • Identify the framework for coverage analysis and understand the general investigation tools.
Who should attend

This programme is made available to people working in claim department.

Program outline
  • Claim Handling Process.
  • Insurance policy instruction.
  • Framework for coverage analysis.
  • Claim handling process applications.
  • Investigation of cause of loss, liability, and damages.
  • Basis of legal liability.
  • General investigation tools.
  • Property damages.
  • Claim investigation.
  • Bodily injury investigation.
  • Case studies in marine claims.
  • Case studies in fire claims.
  • Case studies in accidents and liability claims.

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