Course Fee Payment and Refunds Policy


 1- Purpose

 

This policy outlines the procedures for course fee payments, deposits, and refunds to ensure transparency, fairness, and compliance with applicable regulatory and contractual requirements.

 2- Scope

 

This policy applies to:

  • All students enrolling in training programs.

  • All courses delivered by IIE.

  • Administrative staff managing enrolments and financial transactions.

 3- Policy Statement

 

IIE is committed to:

  • Providing students with clear and accurate information about course fees, payment terms, and refund conditions prior to enrolment.

  • Ensuring fee collection, payment, and refund processes are fair and transparent.

  • Protecting student fees in accordance with regulatory standards.

 4- Course Fee Payments

 1- Fee Disclosure

  • All course fees, deposits, materials, and additional charges (if applicable) will be disclosed prior to enrolment.

  • A fee schedule will be made available on the website and in enrolment documentation.

 2- Payment Terms

  • A deposit (if applicable) must be paid to secure enrolment.

  • Full fees must be paid by the due date specified in the invoice/enrolment agreement.

  • Payment may be made via bank transfer, credit card, or other approved methods.

 

 3- Payment Plans

  • Payment plan options may be available for selected courses.

  • Students must comply with agreed instalment dates. Failure to do so may result in suspension from training.

 4- Non-Payment of Fees

  • Students with outstanding fees may have their enrolment suspended or cancelled.

  • Certificates/Statements of Attainment will not be issued until all fees are paid in full.

 5- Refunds

 

1-  Student Withdrawal Prior to Course Commencement

  • Full refund if written notice is provided at least 10 business days beforethe course start date.

  • Partial refund 50% if notice is provided less than 10 business daysbefore the course start date.

  • No refund if the student fails to attend without notice.

 2- Student Withdrawal After Course Commencement

  • No refund of fees once the course has commenced, unless exceptional circumstances are approved by management.

  • In approved cases (e.g., medical or compassionate grounds), students may defer to a future course.

 3- Course Cancellation by Training Centre

  • If IIE cancels or postpones a course, students will be offered:

  • A full refund of fees paid, OR

  • Transfer to an alternative date/course at no additional cost.

 4- Processing of Refunds

  • Refunds will be processed within 10 business daysof receiving a valid written request.

  • Refunds will be issued using the original payment method unless otherwise agreed.

 

 6- Responsibilities

 

  • Administration Staff: Issue invoices, track payments, and process refunds.

  • Finance Officer/Manager: Authorise refunds and oversee compliance with this policy.

  • Students: Ensure timely payment of fees and provide written notice for cancellations/refunds.

 

7- Review

 

This policy will be reviewed annually to ensure compliance with relevant legislation,

funding body requirements, and continuous improvement practices.