AHIP<\/p>\n
Health Insurance Associate <\/strong><\/p>\n This designation, offered since 1990, is held by more than 19,500 professionals. It signifies that participants have acquired the knowledge and skills needed to advance their understanding of the health insurance industry. Upon completion of this course of study, students will have gained a thorough knowledge of the marketing, administration, and evaluation of various kinds of health insurance, and will have examined the principles, contracts, underwriting, and marketing of various coverages. They will also have an understanding of cost management, pricing, claims administration, policy issue and renewal, government regulation, and fraud.<\/p>\n Managed Healthcare Professional<\/strong><\/p>\n The MHP\u00ae designation was established in 1996; there are now more than 6,500 designees. An MHP\u00ae means that participants have acquired the basic knowledge and skills to pursue a management position in the health insurance industry. Upon completion of this course of study, students will understand the broad management role and organizational structures of managed care, as well as its operation and administration. Students will have gained an understanding of the unique developments and trends generated by the rapid growth of managed care. They will also become familiar with the policies and processes of the regulatory arena and evaluation measurements that determine the quality of managed care plans.<\/p>\n \u00a0<\/strong><\/p>\n Healthcare Customer Service Associate<\/strong><\/p>\n To stay truly competitive in today\u2019s health care environment, providers of health care services and products need to emphasize customer service. The HCSA designation signifies that participants have completed practical studies that sharpen their problem-solving skills and deepen their appreciation of the value customers bring to an organization. Students also learn about the accreditation process and what major accrediting agencies look for in customer service. The intent is to help professionals from all parts of the health care industry improve their relationships with internal and external customers and improve the performance of their organizations. Students will acquire proven strategies for solving customer service problems; learn the basics of managing, training, and hiring customer service staff; and discover ways to achieve quality service and create customer-driven organizations.<\/p>\n \u00a0<\/strong><\/p>\n Business Process Advisor<\/strong><\/p>\n The Center\u2019s newest designation, Business Process Advisor (BPA), is all about fast-tracking. Designed as a training tool for companies that provide customer solutions to local and international clients, offer back office support, or work with overseas support services, this program gets managers and staff up to speed quickly. To earn the BPA, students must complete a six-course series aimed at orienting newcomers to insurance principles and operations. Students start with required courses covering the fundamentals of health insurance, learn customer service strategies, and master the basics of care management terminology and organizational structure. Electives provide options for more advanced-level studies focusing on medical management, call centers, and HIPAA.<\/p>\n\n
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